Overview
This Privacy Policy explains how HoaiFx collects, uses, stores, and protects customer information when users visit our store, purchase our digital products, request support, or use our trading education and analysis tools.
HoaiFx products may include TradingView indicators, invite-only indicator access, trading education PDFs, ebooks, guides, learning materials, and AI-assisted analysis support tools.
By purchasing or using any HoaiFx product, you agree to this Privacy Policy.
01Information we collect
We may collect the following information when you purchase a product, request access, or contact support:
- Name or display name
- Email address
- Telegram username, if you contact us through Telegram
- TradingView username, if required for indicator access
- Order details and purchase records
- Product access status, such as activation date and access period
- Support messages, screenshots, or information you send for troubleshooting
- Basic technical information related to product access or support requests
We do not directly collect or store:
- Broker account passwords
- Trading account login details
- Bank account login details
- Private keys
- Seed phrases
- Full payment card information
Payment details are handled by third-party payment platforms.
02How we use your information
We use your information to:
- Process and verify purchases
- Deliver digital products such as PDFs, ebooks, guides, or download files
- Activate TradingView invite-only indicator access
- Manage product access periods
- Provide customer support
- Respond to technical issues or product questions
- Send important product-related notices or access updates
- Prevent unauthorized sharing, abuse, resale, or misuse of HoaiFx products
- Keep basic business, customer service, accounting, and security records
We do not sell your personal information to third parties.
03Payment information
Payments may be processed through third-party platforms such as PayPal, Stripe, crypto payment providers, or other payment services used by HoaiFx.
HoaiFx does not directly store full payment card details.
Payment providers may collect and process payment information according to their own privacy policies and terms of service.
Users should review the privacy policies of the payment platform used during checkout.
04TradingView indicator access
Some HoaiFx products may require a TradingView username in order to activate invite-only indicator access.
Your TradingView username is used only to:
- Grant indicator access
- Manage active access
- Extend access if applicable
- Remove access when the access period ends or terms are violated
- Provide support related to indicator activation
HoaiFx does not have access to your TradingView password, broker connection, private account settings, trading account funds, or personal TradingView data beyond the username you provide.
05Digital product delivery
For ebooks, PDFs, guides, and other downloadable products, customer information may be used to deliver files, confirm purchase status, and provide support if the user has trouble accessing the download.
Users are responsible for using a valid email address at checkout.
HoaiFx may use order records to confirm whether a customer has purchased a product before providing access or support.
06Support messages and screenshots
If you contact HoaiFx for support, you may send chart screenshots, indicator settings screenshots, error messages, or other information related to your issue.
We use this information only to understand your request, provide support, and improve the customer experience.
Please do not send sensitive information such as:
- Account passwords
- Broker login details
- Bank login details
- Private keys
- Seed phrases
- Identity documents
- Full payment card details
HoaiFx will never ask for your broker password, private key, seed phrase, or remote access to your trading funds.
07Third-party services
HoaiFx may use third-party services to sell products, process payments, provide access, communicate with customers, host digital products, or deliver support.
These services may include, but are not limited to:
- PayPal
- Stripe
- TradingView
- Telegram
- Gmail / Google services
- Crypto payment providers, if applicable
- Website hosting or analytics tools, if applicable
- Cloudflare — website hosting and security
Each third-party service has its own privacy policy and terms of service.
HoaiFx is not responsible for the privacy practices, technical issues, policy changes, or data handling of third-party platforms.
09Data storage and security
We take reasonable steps to protect customer information.
However, no method of online transmission or electronic storage is 100% secure. While we aim to protect your information, we cannot guarantee absolute security.
Users are responsible for keeping their own email, Telegram, TradingView, broker, payment, and device accounts secure.
10Data retention
We may retain customer information for as long as necessary to:
- Provide product access
- Confirm purchase history
- Offer customer support
- Manage indicator access periods
- Keep accounting, tax, legal, or business records
- Resolve disputes
- Prevent abuse, fraud, unauthorized sharing, or resale
Support conversations, purchase records, and access records may be kept for business and customer service purposes.
Users may request deletion of their personal information, subject to legal, accounting, payment platform, tax, dispute, or record-keeping requirements.
11Your rights
Depending on your location, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request that we stop using your information for certain purposes
- Ask questions about how your information is handled
To exercise these rights, please contact us using the contact details below.
Some information may need to be retained for legal, accounting, fraud prevention, payment dispute, or business record purposes.
12Children’s privacy
HoaiFx products are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children under 18.
If we become aware that we have collected information from a person under 18, we may delete that information.
13No financial account access
HoaiFx products are trading education and analysis support tools.
HoaiFx does not request or require access to:
- Broker account passwords
- Trading account funds
- Bank account login details
- Private keys
- Seed phrases
- Remote access to your device
- Full payment card details
Users should never share sensitive financial login information with anyone.
14Product communications
HoaiFx may contact users for important product-related reasons, such as:
- Purchase confirmation
- Access activation
- Indicator access updates
- Product delivery support
- Technical support
- Important product notices
- Policy updates
We do not use your contact information to sell your personal data to third parties.
15Changes to this privacy policy
HoaiFx may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Users are encouraged to review this page periodically.
By continuing to use HoaiFx products after changes are posted, you agree to the updated Privacy Policy.
Contact
If you have questions about this Privacy Policy or want to request support, please contact us:
Telegram: @hoaifx
Email: [email protected]